sk999 Privacy Policy

1.1  sk999 is Bangladesh's leading online betting and casino platform, offering live cricket betting, casino games, slots, and specialty titles to players aged 21 and above. The security and privacy of our players' personal data is a fundamental priority for the sk999 team.

1.2  This Policy applies to all personal data collected through the sk999 website, mobile interfaces, customer support channels, and any other touchpoint through which you interact with sk999. It applies to registered players, prospective players who visit the site without registering, and any individual who contacts the sk999 support team.

1.3  This Policy should be read alongside the sk999 Terms and Conditions and the sk999 Responsible Gaming Policy, both of which are available on this website. Together, these documents govern the relationship between you and the sk999 platform.

1.4  This Policy was last reviewed and updated in January 2026. We encourage you to revisit this page periodically to remain informed of any changes.

2.1  For the purposes of this Policy, sk999 acts as the data controller in respect of personal data collected from players and visitors to the platform. As data controller, sk999 determines the purposes and means by which your personal data is processed.

2.2  sk999 operates the platform specifically for the Bangladesh market. All data collection and processing activities are conducted with the Bangladesh-based player base in mind, and all player communications and data requests are handled in English.

2.3  To contact sk999 regarding any data protection matter, please use the contact details provided in Section 14 of this Policy.

3.1  sk999 collects personal data in the following categories, depending on the nature of your interaction with the platform:

3.2  sk999 does not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, unless expressly required to meet a legal obligation (for example, a responsible gaming assessment).

3.3  Where you provide personal data about a third party (for example, a nominated bank account holder), you confirm that you have obtained that individual's consent to share their data with sk999 for the stated purpose.

4.1  sk999 uses the personal data we collect for the following purposes:

• To create, verify, and manage your sk999 player account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and banking partners.
• To conduct identity verification and Know Your Customer (KYC) checks as required by responsible gaming obligations.
• To detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities.
• To provide customer support, respond to queries, and resolve complaints.
• To administer bonuses, promotions, and loyalty rewards applicable to your account.
• To send transactional communications such as deposit confirmations, withdrawal updates, and account security alerts.
• To send marketing and promotional communications where you have opted in to receive them.
• To analyse platform usage and improve the sk999 user experience, game selection, and interface design.
• To monitor compliance with the sk999 Terms and Conditions and Responsible Gaming Policy.

4.2  sk999 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review, except where an automated fraud or underage-gambling check is required to protect the integrity of the platform. Where automated checks are applied, players have the right to request human review of any decision.

5.1  sk999 processes your personal data on the following legal bases, depending on the activity in question:

• Contract performance: Processing necessary to create your account, process transactions, and provide the services you have requested.
• Legal obligation: Processing required to comply with age verification requirements, anti-money-laundering obligations, and other applicable legal duties.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications, non-essential cookies, and any other activity where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.2  Where consent is the legal basis for a processing activity, sk999 will maintain a clear record of when and how that consent was obtained. Withdrawal of consent will be actioned within 5 business days of receipt.

6.1  sk999 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the limited circumstances set out below:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, and other payment partners receive the financial data necessary to process your transactions. These partners are independently certified and maintain their own data security standards.
• Game providers: Providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive your player ID and session data to deliver game content and verify fair play.
• KYC and fraud prevention: Identity verification partners may receive your identity and contact data to complete KYC checks. These partners are bound by strict confidentiality agreements.
• Legal authorities: sk999 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

6.2  All third parties to whom sk999 discloses personal data are required by contract to implement appropriate technical and organisational measures to protect that data and to use it solely for the purposes for which it was disclosed.

7.1  sk999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the sk999 website. They allow us to recognise your browser, remember your session, and understand how you interact with the platform.

7.2  sk999 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. They maintain your login session, remember your account preferences, and enable secure transactions. These cookies cannot be disabled.
• Analytics cookies: Help us understand which pages and games players visit most frequently, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised wherever possible.
• Functional cookies: Remember choices you make (such as preferred language or display settings) to provide a more personalised experience.
• Marketing cookies: Used only where you have consented to receiving personalised promotions. They track whether you have engaged with a particular offer so we can avoid sending irrelevant communications.

7.3  You can manage and delete non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features within the sk999 platform. Instructions for managing cookies in common browsers are available through the relevant browser's help documentation.

8.1  sk999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following retention periods generally apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, to satisfy record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support and complaint records: Retained for 3 years from the date of resolution.
• Technical and usage data: Retained in aggregated or anonymised form for up to 2 years for analytical purposes.
• Marketing preference records: Retained for the duration of your account or until you withdraw consent, plus 1 year thereafter as a record of your preference.

8.2  When personal data is no longer required, sk999 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.

9.1  sk999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and sk999 servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls that restrict employee access to personal data to those with a genuine operational need.
• Regular security assessments and penetration testing of the sk999 platform.
• Two-factor authentication (2FA) options available to all player accounts for additional login security.
• Monitoring systems that detect and alert the sk999 security team to suspicious access patterns or data anomalies in real time.

9.2  Despite these measures, no internet-based platform can guarantee absolute security. You play a part in protecting your account by keeping your login credentials confidential and notifying sk999 immediately at [email protected] if you suspect any unauthorised access to your account.

9.3  In the event of a personal data breach that poses a risk to your rights and freedoms, sk999 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

10.1  As a player whose personal data is processed by sk999, you hold the following rights in respect of that data:

• Right of access: You may request a copy of the personal data sk999 holds about you at any time. sk999 will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly within your sk999 account profile.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention requirements.
• Right to restrict processing: You may request that sk999 restrict the processing of your data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you provided to sk999, for the purpose of transferring it to another service.
• Right to object: You may object to the processing of your data where sk999 relies on legitimate interests as its legal basis, and where your individual circumstances justify that objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10.2  To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Data Rights Request" and include sufficient information to verify your identity. sk999 will acknowledge your request within 5 business days and respond in full within 30 calendar days.

10.3  sk999 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive, in which case a reasonable fee may apply.

11.1  The sk999 platform is strictly intended for adults aged 21 years and above. sk999 does not knowingly collect personal data from individuals under the age of 21. Age verification checks are conducted as part of the registration and KYC process to enforce this restriction.

11.2  If sk999 becomes aware that personal data has been collected from a person under the age of 21 without verified parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

11.3  If you are a parent or guardian and believe that a minor in your care has accessed the sk999 platform or provided personal data to us, please contact [email protected] immediately. We will investigate and act promptly.

12.1  The sk999 platform may from time to time contain references to third-party services, game providers, or payment partners. This Policy applies solely to personal data collected and processed by sk999. It does not apply to data collected by any third-party website or service you may access via links from the sk999 platform.

12.2  sk999 does not control the privacy practices of third-party websites and accepts no responsibility or liability for them. We encourage you to review the privacy policies of any third-party service before providing them with your personal data.

13.1  sk999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material updates are made, we will notify registered players by email to the address on file and/or by posting a prominent notice on the sk999 website.

13.2  The updated Policy will take effect from the date of publication unless a later effective date is specified. Your continued use of the sk999 platform after any update constitutes your acceptance of the revised Policy.

13.3  We recommend that you review this page periodically. The "Last updated" date at the top of this document indicates when the most recent revision was made.

14.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the way sk999 handles your personal data, please contact the sk999 support team using the details below. All correspondence must be in English.

14.2  Data protection enquiries email: [email protected]

14.3  Live chat support is available 24 hours a day, 7 days a week within the sk999 platform, with an average response time of under 15 minutes. For formal data rights requests, written correspondence via email is the required channel, as we need to verify your identity before acting on any request.

14.4  sk999 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response to a privacy concern, you have the right to refer the matter to the appropriate data protection authority in your jurisdiction.